Contact Center Company (CCC) is a leading customer experience management company, headquartered in Riyadh, Saudi Arabia. We are currently present in two strategic locations across KSA, with a stronghold of 4000+ employees of both genders and are backed by a strong financial stability and a high Saudization rate.
Our differentiated innovation, agility, expertise and flawless execution enables us to deliver excellence in customer experiences and obtain high-performance results for our clients with every project we undertake.
Our spectrum of seamless solutions spans outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. We offer a variety of Solutions and Services that fit the business needs of different vertical markets with a strong services road-map that can go beyond customer expectations. We apply best-in-class practices to offer omni-channel operations to ensure that our outcomes for our clients are of the highest quality, scalability and productivity.
CCC is a joint-venture entity between Saudi Telecom (STC), the 10th largest telecom company in the world serving over 160 million customers in 10 different markets and Aegis, a conglomerate customer experience management company, operating in 44 global locations for over 150 clients across diverse sectors. CCC stands as the industry forerunners as we leverage the domain experience of Aegis with strong local image of STC.
To be a leader in Customer Experience Management through excellence in execution and continuous innovation.
To create an environment for Empowered Employees, Satisfied Customers, and Maximize Value for Shareholders.
Caring. Excellence. Agility. Passion. Commitment. One Family.
STC is the largest telecommunication services provider in the Middle East and North Africa. It is the leading operator within the Kingdom of Saudi Arabia, and its international presence extends to 10 countries.
Aegis is a global business services provider of customer experience management comprising outsourcing, technology and digital business. It is committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels.