CCC has the Largest Share of the Outsourcing & Customer Experience Sector in the Kingdom

A recent study by IDC, the world’s leading technology consultancy and outsourcing company, revealed that Contact Center Company has the largest share of the outsourcing sector and customer experience in the Kingdom, with the largest number of employees in comparison to different companies in the field of work, as well as CCC’s acquisition of important basic elements that gave the company preference in this area such as its centers that are established within the global standards for contact centers and its possession of the largest contact center in the region.

This study was conducted on the outsourcing and customer experience services providers in the Kingdom, and it included many sectors benefiting from these services such as communications, health, transport, retail, and the financial and banking sector.