Contact Center Company concluded its first participation in the Saudi Emerging Technologies Forum

Contact Center Company concluded its first participation in the Saudi Emerging Technologies Forum held in Riyadh, from November 12th – 13th, where it was launched by Dr. Ahmed Altheneyyan, Deputy Minister of Communications and IT in the presence of a number of those interested and working on the field of Information Technology.  The participation of CCC came as an official Digital Customer Experiences sponsor, where the company presented its expertise in this area through discussion panels and speaking sessions on the reflection of emerging technology in improving customer experiences, presented by Chief Commercial Officer, Eng. Mansour Al Dalaan....

CCC Concludes its Participation in CET Riyadh

CCC concluded its participation in the CET Conference held in Riyadh, which is one of the conferences that are dedicated to the field of customer experience and related technologies.  During the conference, CCC discussed the Impact of Digital Transformation on Customer Experience, with Eng. Mansour Al Dalaan – Chief Commercial Officer as its representative. The CET Conference brought together a large number of decision-makers and industry leaders under one roof, providing an opportunity to share experiences and modern practices in managing customer experience....

Closure of Blood Donation Week

On Thursday, June 20, 2019, Contact Center Company concluded its blood donation campaign at its premises in Riyadh, which lasted for a whole week with the support of King Fahad Medical City. The campaign was also attended by a large number of employees and trainees throughout the week. This initiative was in accordance with the world blood donor day, and it affirms the commitment of CCC to fulfill its sustainable social and national role....

The Chamber of Commerce in Riyadh honors Contact Center Company

The Chamber of Commerce in Riyadh, represented by the Human Resources and Labor Market Committee, honored CCC for its distinguished efforts in Job Saudization of the private sector during 2018. The honoring ceremony held by the Chamber of Commerce was in the presence of His Excellency the Deputy Minister of Labor and Social Development, Dr. Abdullah Abu Ethnain and Vice Chairman of Riyadh Chamber, Eng. Mansour Al Shathri. The award came in light of the company's interest in national talents, investing the Saudi youth’s raw energy in its various departments, and contributing directly to community development to achieve the objectives of the Kingdom’s Vision of 2030. This is the second honorary award for the company in Job Saudization and supporting Saudi youth in 2018, as CCC has been honored for its active participation in the Saudi Dreamers Recruitment Initiative earlier this year....

CCC Launches an Internal Breast Cancer Awareness Campaign

CCC launched a full awareness campaign held at the Ladies’ Center to raise awareness about the risks of breast cancer, ways to prevent it and the importance of having early examinations to raise the chance of being cured. The campaign was part of the World Breast Cancer Awareness Month in cooperation with Zahra Cancer Association and CCC’s internal clinic. It included introductory lectures on the disease and ways to prevent it, presented by Ms. Shada Al Dahash, General Manager of Zahra Association, and free clinical examinations for all employees. This campaign is to stress on the company's core values, which focus on and prioritize its employees....

CCC Celebrates the Saudi Artists at Takween Art Exhibition

CCC held an art exhibition titled “Takween” at its premises in Riyadh, in accordance with the International Artists Day and in cooperation with the Saudi Art Association. The exhibition included a number of paintings for a number of Saudi artists and interactive drawing workshops, in which the employees participated in drawing a painting titled "National Unity". From his part, Mr. Abdullah Al Rashoud, Manager of the Association, said: "I’d like to thank CCC for this unique initiative, as it is the first company to hold an Art Exhibition and give a chance for the members of the association to take part in it. We have introduced ourselves to the employees and we have seen great interactions and outstanding organization, encouraging us to build new partnerships with the private sector to enhance the artistic movement in the Kingdom.”  Where artist Maha Al Swayan said: “I am delighted for taking part in “Takween” Exhibition, and being introduced to this rich experience in CCC, where I presented my work to the company's employees who have a taste of art. I’d like to thank the company for its interest and warm welcoming."  As for artist Fahad Al Ammar, he said: “Art is a common language that everyone understands. We in Saudi Arabia have a great artistic movement and we have presented great achievements to the world. Today I was very proud to have participated with a Saudi company on the International Artists Day and honored to take part in this interactive exhibition with its employees.”...

CCC has the Largest Share of the Outsourcing & Customer Experience Sector in the Kingdom

A recent study by IDC, the world’s leading technology consultancy and outsourcing company, revealed that Contact Center Company has the largest share of the outsourcing sector and customer experience in the Kingdom, with the largest number of employees in comparison to different companies in the field of work, as well as CCC’s acquisition of important basic elements that gave the company preference in this area such as its centers that are established within the global standards for contact centers and its possession of the largest contact center in the region. This study was conducted on the outsourcing and customer experience services providers in the Kingdom, and it included many sectors benefiting from these services such as communications, health, transport, retail, and the financial and banking sector....

CX Champions Stand Together with the Green Falcons of Saudi at the World Cup in Russia

CX Champions Stand Together with the Green Falcons of Saudi at the World Cup in Russia

As part of the quarterly incentives within the CX Champions program launched in early 2018, CCC Senior Management has awarded three exceptional prizes to three exceptional Customer Experience Representatives, a 15-day paid trip to Russia to attend the first round of the World Cup. Eng. Hani Al-Maneea, VP of Technical Solutions and Information Technology Services has awarded the winners: -          Ghaida Al Busaili – Mobility -          Maram Al Harbi – Mobility -          Faisal Al Rasheed – EBU...

CCC Wins 3 Awards on Middle East Level

Contact Center Company won 3 Awards on the Middle East level during its participation in the Middle East Call Centre Conference (MECC) held in Dubai from April 24 - 25, 2018. The company was awarded the Best Mega OSP Award, Best Women's Center/Women's Empowerment, and Best Work Environment Award. CCC was crowned with these awards due to the impressive performance achieved by the company and its employees in recent years, which contributed greatly to asserting its leadership in this vital sector. The “Middle East Call Centre Awards” series was established 13 years ago, and it is an annual gathering of decision makers and experts in this field...

The Launch of MECC Conference, and an Extraordinary Presence of Contact Center Company

The Middle East Call Centre Conference was officially launched today in Dubai, UAE, under the premium sponsorship of Contact Center Company with the participation of a number of companies operating in this field and companies benefiting from it. The distinguished presence of CCC was eye-catching, as it presented itself as one of the most important companies in this vital sector through the services it provides to its customers in the Saudi market. A workshop was presented on CCC’s experience in setting up and operating women's call centers, as well as offering its services to attendees through the company's dedicated wing. Note that the conference will continue until Wednesday April 25, 2018....

Ladies Salon - A Unique Initiative!

In the past years, CCC has been unique in its endeavor to build a different work environment that attracts the talented of both genders. This environment is a source of creativity as it combines work and leisure, especially since most of the employees are young with an average age between 18-30 years. To complement the company's approach to enriching the working environment, the Senior Management has opened the permanent Ladies’ Salon at the female center, which provides services to all female employees at discounted prices and high quality, from 07:00 AM to 11:00 PM in presence of Ms. Asma Abu Taleb - Senior Manager of Operations and the female center Managers.  This initiative is considered one of the unique initiatives in the Kingdom of Saudi Arabia that will contribute to increasing the competitiveness of companies to provide the best working environments, which will greatly reflect on attracting more Saudi talent and providing distinguished services to customers...

Hazem Al Enazi Crowned CCC PlayStation Champion

The first CCC PlayStation Championship has been accomplished in Riyadh for the period between10 -14 December 2017 and the final result shown as follows: 1st Winner: Hazem Al-Enazi – Residential 2nd Winner : Faisal Al Rasheed - Residential 3rd Winner: Sultan Al Enazi - Mobility The Vice President of Human Resources, Mr. Ayman D. Al Shehri attended the final game and handed over the awards, medals and trophy to the winners. This activity is part of CCC plans for 2017-18 which aims to build an attractive environment that can motivates employees for innovation and excellence...

CCC Celebrates Eid Al Fitr with Children with Cancer

The Contact Center Company (CCC) participated in the celebration of Eid al-Fitr with children with cancer at King Fahad National Centre for Children's Cancer (KFNCCC) at Riyadh where CCC's employees distributed gifts for all in & out patients and draw smiles on their faces during the Eid. This initiative is a part of company's commitment to corporate social responsibility and encourage its employees to make positive social changes. KFNCCC's management expressed their appreciations and thanks for CCC's initiative which contributed greatly to drawing the smile on the faces of everyone in the center during the Eid, stressing the need to combined all efforts between private & public sectors to achieving the public interest....