CCC has the Largest Share of the Outsourcing & Customer Experience Sector in the Kingdom

A recent study by IDC, the world’s leading technology consultancy and outsourcing company, revealed that Contact Center Company has the largest share of the outsourcing sector and customer experience in the Kingdom, with the largest number of employees in comparison to different companies in the field of work, as well as CCC’s acquisition of important basic elements that gave the company preference in this area such as its centers that are established within the global standards for contact centers and its possession of the largest contact center in the region. This study was conducted on the outsourcing and customer experience services providers in the Kingdom, and it included many sectors benefiting from these services such as communications, health, transport, retail, and the financial and banking sector....

CCC, the First Saudi Company to Award its Distinguished Female Employees With a Car

On Thursday, July 26, 2018, Mr. Abdullah Al Zahrani, CEO of Contact Center Company, honored the Champions of the 2nd quarter and the 1st half of this year as part of the CX Champions program, in the presence of a number of Vice Presidents, Center Heads, and the distinguished employees. The company presented valuable and special awards to its best-performing employees, where the best Customer Experience Representative for the 1st half, Ms. Maha Al Shabanat was awarded a 2018 Toyota Camry, while the rest of the Champions were awarded Apple Sets "iPhone X & Apple Watch Series 3". This honoring ceremony comes as part of the CX Champions incentive program launched earlier this year, which presents weekly, monthly, quarterly and mega awards to employees for their outstanding efforts to provide the best services for CCC's clients....

Prince Saud Bin Talal Visits CCC

His Highness, Prince Saud Bin Talal, Advisor of the Ministry of Housing and accompanied by a number of the Minister’s Deputies have visited Contact Center Company’s premises in Riyadh where they were welcomed by Mr. Abdullah Al Zahrani, CEO of CCC and a number of Vice Presidents and Managers. At the beginning of his visit, the Prince held a meeting during which he listened to a brief of the company and its advanced capabilities, which greatly contributed to enriching customer experiences in the Kingdom, followed by a tour inside the company’s facilities, where His Highness was briefed on the flow of work, the processes which are managed by CCC and all the related business....

CCC Opens the Men's Care Center at its Premises

CCC Opens the Men's Care Center at its Premises

The CEO, Mr. Abdullah Al Zahrani, has opened the Men's Care Center at the company's premises in Riyadh on Sunday 1st of July 2018, as a new step of a series of initiatives implemented by the company to build an extraordinary and distinguished work environment. The Men's Care Center is run by a specialized service provider in this field, and it will be accessible by all employees at reasonable prices around the week except for Friday from 9:00 AM to 11:00 PM....

CX Champions Stand Together with the Green Falcons of Saudi at the World Cup in Russia

CX Champions Stand Together with the Green Falcons of Saudi at the World Cup in Russia

As part of the quarterly incentives within the CX Champions program launched in early 2018, CCC Senior Management has awarded three exceptional prizes to three exceptional Customer Experience Representatives, a 15-day paid trip to Russia to attend the first round of the World Cup. Eng. Hani Al-Maneea, VP of Technical Solutions and Information Technology Services has awarded the winners: -          Ghaida Al Busaili – Mobility -          Maram Al Harbi – Mobility -          Faisal Al Rasheed – EBU...

Contact Center Company

Contact Center Company: A great national potential contribute to the initiatives of the national transformation program,

Steady steps and a national team that have doubled eight times in six years. The private sector in Saudi Arabia is experiencing a rapid growth in various fields, supported by a significant expansion and increased demand for those services. Saudis from both genders are spearheading this growth in various specialties with high capacity, efficiency and unlimited support from decision makers. CCC is an STC Group Company and one of the most important private sector companies in the field of customer experience and digital solutions, which has proved its presence in a relatively short time since its relatively recent establishment. It has made great strides and demonstrated the ability of Saudis in the labor market to overcome various difficulties, and to provide the quality and efficiency required in its field. Al Riyadh Newspaper highlights the presence of Contact Center Company in the Saudi market and its success in this field through its ambitious national leadership and winning prestigious awards in this field to prove its competitiveness and its strength in the Middle East region. Rich customer experiences and inspirational success stories Abdullah Bin Ali Al Zahrani, Chief Executive Officer of the company, spoke to Al Riyadh about the CCC’s inception, its objectives, its advanced capabilities and the achievements it has achieved in the last few years. "Employment Rates" eightfold in six years Mr. Abdullah, we welcome you here with us in Riyadh Newspaper. Can you please give our readers a brief on CCC and how it started? Thank you and I’m pleased to be having this conversation with Al Riyadh Newspaper, the most important media outlet in the Kingdom. CCC was established in early 2011 as a result of a global strategic alliance between Saudi Telecom Company (STC), the world's most expensive telecom operator and one of the world's largest telecom companies, serving more than 160 million customers in seven different markets, and Aegis the world's leader in customer experience management in 44 locations around the world, serving more than 150 clients in different sectors. This partnership aims to transfer the global expertise in this field to the Saudi market, which contributes significantly to the resettlement of this important industry, which is what happened during those years. Three awards in the Middle East The company started by transferring a single project of STC to the company with 500 employees. What is the rate of increase in staff and the development that took place after that? Correct, CCC started with a single project with 500 employees, and then it witnessed a significant growth in the quality of services it provides to its customers, where number of clients have reached 18 companies by the beginning of 2018 with a headcount of about 4000 employees, which eight times the number that the company started with. Advanced digital solutions, and the most dominant company according to IDC studies What is more important than recruitment is the company's strategies based on the qualification of employees by subjecting them to training programs that extend for 3 weeks followed by training and follow-up for a whole month during work as the company relies heavily on the newly joined youth force of the holders of high school certificate and above, thus contributing to the skills and expertise needed to lead this vital sector. The result of this development was our classification within the studies of IDC International specialized in this field, which indicated that Contact Center Company is the most dominant in the Saudi market in terms of numbers of employees and revenues of the company. How many braches does the company have, and where are they located? The company currently offers its services through two strategic centers in Riyadh and Jeddah equipped in accordance with international standards and in wide areas to be one of the most important contact centers in the region with a distinctive environment for its employees. A unique experience in empowering women and a motivating work environments Saudization of the call centers and customer experience sector is the ultimate objective. What is the importance of having a call center in Saudi Arabia while other companies have established call centers abroad? We at the Contact Center Company strive to achieve the royal visions set by the Custodian of the Two Holy Mosques King Salman Bin Abdulaziz and His Royal Highness Crown Prince Mohammed Bin Salman, to promote the national economy through the localization of the call center industry. Customers require a Saudi team that understands their culture and needs and this is what our experience in this field has proven. A unique experience in empowering women and a motivating work environments You referred to the interest in the work environment. How do you care about the female element, which is more than a quarter of the headcount of CCC? Providing an appropriate working environment that respects the privacy of Saudi women of over 1000 employees is not easy, but thanks to our expertise we have managed to overcome all difficulties by providing one of the best environments in the region with expert testimony in this field. We have provided a welcoming and inviting environment fully equipped to the highest standards, including a women's salon, a nursery, a restaurant and a recently opened medical clinic. The company was one of the first companies in the Kingdom to implement the initiatives launched by the Ministry of Labor and Social Development like the transportation program for Saudi female employees. Employees of call centers and customer service companies are often subjected to great work pressures, resulting in the tendency of employees to look for other job opportunities that are different from dealing with customers around the clock. How do you deal with this? On the basis of studies in this regard, the company has developed the business environment through three important aspects: the development of the company's facilities to combine work and leisure and create a sense of comfort on the place, in addition to the launch of incentive programs to provide special gifts for employees who perform a distinct performance up to the possibility of winning a car in the event of exceptional performance. In addition, the company has trained approximately 700 employees of both genders in cooperation with the Human Resources Development Fund. We have also changed the prevailing culture that work in the call center sector is a temporary job or does not contribute to the development of the employee, as the company provides its employees with career opportunities and a clear gradation in their career through the internal recruitment program which contributed to the repositioning of a number of our employees from customer experience representatives to management positions in the company, and this is what we are proud of in CCC. Prestigious awards and advanced digital services Tell us about your recently received awards and what were the standards which made the company eligible for receiving them? CCC has recently won three prestigious awards in the Middle East due to the concerted efforts of all of its employees and the trust of our clients which we are proud to serve. We have been awarded the Best Outsourcing Company in the Middle East in the category of large companies, the Women's Empowerment Award / Best Female Center and the Best Working Environment Award during the Middle East Call Centre Conference. What are the company's leading services in the digital transformation we’re witnessing today? Our services are constantly evolving and we offer a variety of services in the field of digital solutions and process automation that contribute to the improvement of customer experiences. We also offer state of the art customer service solutions through social networking sites....

Contact Center Company

Contact Center Company … "A National Flag" that fluttered in the skies of excellence

We focus on national staff and women make 25% of the total number of employees of the company. We do not make deals; we build sustainable strategic partnerships and are grateful for the opportunities our partners offer to us to participate in the growth of their institutions. This was the beginning of the interview held by Alam Al Sina'a w Al Tijarah Magazine with the CEO of the Contact Center Company, Mr. Abdullah Ali Al Zahrani. The Magazine made sure to showcase to its readers the beginnings of the company, the stages of its development, how it reached this distinguished level, and its future plans under the Kingdom’s Vision of 2030 and the National Transformation Program. First of all, we welcome you with us. We would like to know more about CCC, the leading company in the customer experience field, and the most important stages of its development over the course of its successful journey. In the beginning I welcome you and thank you for choosing Contact Center Company and I personally as a guest of this issue of your esteemed magazine. The establishment of the CCC in 2011 came as a strategic vision of STC Group because of the need of the Saudi market to enrich the experiences of customers and provide services to citizens and residents in the Kingdom professionally, starting with the customers of STC, to reaching a wide range of customers of companies and institutions served by CCC today with a distinguished team that exceeds 3500 employees. Contact Center Company was one of the first companies to start employing women in this field, as well as its establishment of a dedicated center for non-Arabic speakers in five different languages, to reach a full picture of the company managing all of STC’s customer service centers, in addition to different other 18 companies and institutions. Contact Center Company has committed itself to a set of strategic values and objectives for further development and growth. Can you tell us the most important of them? The company aims to achieve its vision of leadership in customer experience management through excellence in implementation and continuous innovation derived from its established values, which are care, excellence, flexibility, passion, commitment and the one family spirit which will enable us to achieve more national achievements in line with the Kingdom’s Vision of 2030. CCC’s activities vary in the provision of outsourcing services, digital channels, call center technology and more. Can you provide us with the top services you provide? The Company offers a wide range of managed services including customer services, telephone sales, technical support, loyalty programs and collection services. It also provides integrated solutions for digital business management and social networking solutions as well as call center technology and consulting services. From your point of view, what are the most important factors that helped in the success of Contact Center Company? In fact, there are several factors that contributed significantly to the success of the company, which has achieved huge leaps in the relatively short years since its inception. The most important of these was the company’s adoption of national competencies as they’re closest to understanding the needs of the consumer / client in the Kingdom in addition to CCC’s adoption of global standards to control the quality of service provided to customers. The unique environment provided by the company to its employees through the consolidation of its centers which were located in 8 areas in two main centers to be in Riyadh and Jeddah has played a key role in the company's excellence in the quality of services provided to customers. The company's current building is equipped according to international standards in this field, with a total area of 11,000 square meters, equipped with training centers, restaurants, entertainment rooms, a nursery, and a women's beauty salon. How do you evaluate CCC’s presence on the level of Saudi cities, and what are your most important ambitions in this direction? Today, the company has two strategic centers in both Riyadh and Jeddah, as well as its services in the headquarters of clients in other cities, and we seek to expand our business further to include new areas and cities. Can you share with us your most important clients and the partners of your success? CCC offers its services to a number of prominent names in the Kingdom such as STC, Saudi Post, Riyadh Metro, Amazon.com, Saudi Customs, Royal Commission for Jubail and Yanbu, Jawwy and other large companies and institutions. How do you see the Kingdom’s Vision of 2030 and the National Transformation program launched by His Highness the Crown Prince Mohammed bin Salman, may Allah preserve him? The ambitious vision of the Kingdom of Saudi Arabia 2030 came as a clear road map that was drawn up by His Highness the Crown Prince Mohammed bin Salman, to transform the national economy into a more diversified economy of income sources. This opens the door for the private sector to participate more and more effectively in the growth of business in the Kingdom and promote the participation of all in supporting the Royal guidance of the welfare of our beloved Kingdom. How do you evaluate the role of the Chamber of Commerce and its specialized committees in supporting private sector companies and businessmen? The Chamber of Commerce plays an important and pioneering role in supporting the private sector by providing important economic and trade databases, providing a variety of electronic services and harnessing all its capabilities in supporting various commercial activities, thus facilitating business and activating business operations. How do you deal with the case of Job Saudization and how successful is CCC in making that happen? As mentioned previously, the company relies mainly on national staff of both genders and has achieved high Saudization rates to be within the platinum range. We have also enabled Saudi women by hiring more than 25% of the total number of employees in the company. In addition to managing the company’s projects inside of the Kingdom of Saudi Arabia despite of having less costly alternatives by operating abroad, which contributes to the provision of greater job opportunities for Saudi youth, which has proved to have a great potential that can be used and utilized in the service of the national economy. Can you tell us the most important difficulties you face and highlight the future plans for your next projects? In fact, we at the Contact Center Company continuously strive to raise the level of services offered to our customers in the Kingdom by applying high quality standards. This makes us constantly confront the reality of government tenders that rely mainly on the lowest prices and sometimes not balance between quality and cost. With regard to the future plans for the next phase, we are striving to emerge from the traditional call centers' hub with the expansion of digital services and focus on enriching customer experiences for a wider segment to emphasize the Kingdom's leadership in this field in the Middle East. To whom do you send your last word? I invite all companies and national institutions to focus on their core business while allowing the companies working in the field of customer experience to build distinctive and unique experiences for their customers through established and sustainable partnerships....

The CEO Joining CCC’s Employees for Iftar

The CEO Joining CCC’s Employees for Iftar

The CEO, Mr. Abdullah Al Zahrani, had his Iftar with the employees whom working shifts are in accordance with Maghreb prayer on May 23, 2018.  He took a closer look at the level of Iftar services offered to CCC employees during the holy month of Ramadan to make sure it meets their desires and expectations.  Mr. Abdullah expressed his happiness over the brotherly vibes he felt with the staff, stressing the need of communication between all employees regardless their positions, which shall contribute in building a very professional and comfortable working environment.  He also thanked all the employees for showing their commitment to improve the brand image of CCC....

CCC Wins 3 Awards on Middle East Level

Contact Center Company won 3 Awards on the Middle East level during its participation in the Middle East Call Centre Conference (MECC) held in Dubai from April 24 - 25, 2018. The company was awarded the Best Mega OSP Award, Best Women's Center/Women's Empowerment, and Best Work Environment Award. CCC was crowned with these awards due to the impressive performance achieved by the company and its employees in recent years, which contributed greatly to asserting its leadership in this vital sector. The “Middle East Call Centre Awards” series was established 13 years ago, and it is an annual gathering of decision makers and experts in this field...

The Launch of MECC Conference, and an Extraordinary Presence of Contact Center Company

The Middle East Call Centre Conference was officially launched today in Dubai, UAE, under the premium sponsorship of Contact Center Company with the participation of a number of companies operating in this field and companies benefiting from it. The distinguished presence of CCC was eye-catching, as it presented itself as one of the most important companies in this vital sector through the services it provides to its customers in the Saudi market. A workshop was presented on CCC’s experience in setting up and operating women's call centers, as well as offering its services to attendees through the company's dedicated wing. Note that the conference will continue until Wednesday April 25, 2018....

Ladies Salon - A Unique Initiative!

In the past years, CCC has been unique in its endeavor to build a different work environment that attracts the talented of both genders. This environment is a source of creativity as it combines work and leisure, especially since most of the employees are young with an average age between 18-30 years. To complement the company's approach to enriching the working environment, the Senior Management has opened the permanent Ladies’ Salon at the female center, which provides services to all female employees at discounted prices and high quality, from 07:00 AM to 11:00 PM in presence of Ms. Asma Abu Taleb - Senior Manager of Operations and the female center Managers.  This initiative is considered one of the unique initiatives in the Kingdom of Saudi Arabia that will contribute to increasing the competitiveness of companies to provide the best working environments, which will greatly reflect on attracting more Saudi talent and providing distinguished services to customers...

Our CEO’s interview with Al Dakhliyah Magazine

Contact Center Company The Largest Middle East Company in the Field of Customer Experience Management  Mr. Abdullah Al Zahrani, the CEO of Contact Center Company: The Custodian of the Holy Mosques laid the pillars of good governance and the superiority and progress of his people in one hand, and with the other he struck terrorism and its followers everywhere. (Contact Center Company) is now on the map as one of the most important and largest contact center companies in the Middle East. The company has established a global strategic cooperation agreement between Saudi Telecom Company (STC), the tenth most expensive brand in the Middle East and the tenth largest telecommunications operator in the Middle East. (With over 160 million customers in 11 global markets), and between Aeigs International Company (a leader in customer experience, supported by a trade union with a capital of US $ 27 billion and a global presence in 10 countries). The company has always provided the best international experience in its field with Saudi hands, which exceeded 76% of the total number of employees with more than 4000 employees of both genders. The company has been able to achieve great success in a short period of time which has contributed to improving the quality of services provided to customers in the Saudi market. Those achievements were awarded The Middle East's largest Contact Center in 2012 and the Best Environment for Women's Employment Award in 2015. CCC has also contributed to STC winning the Best Contact Center in the Globe Award in 2017. In this interview, we highlight the company's outstanding achievements by meeting with His Excellency, Mr. Abdullah Al Zahrani, CEO of Contact Center Company. We welcome you in this issue of the «Interior» magazine, and we would like to start from the proud occasion of the second pledge of the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud, may Allah protect him, what would you like to say on this occasion? Al Zahrani: (Contact Center Company) is proud of the scale of its expansion in the past years. We are all proud and happy in this honorable occasion, as our leader and father the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud –may Allah protect him– is a man of all phases, and Allah gave him the political and the economical wisdom which made the Kingdom of Saudi Arabia an essential pillar in the regional and international interactions, and a part in making the nation wise decisions. Words cannot describe King Salman –may Allah protect him– who put the pillars of good governance and the superiority and progress of his people in one hand, and with the other he struck terrorism and its followers everywhere. We ask of Allah to protect him, the crown prince and the deputy crown prince, and to perpetuate the grace of security, safety and well-being. Can you tell us about your scientific and practical career? Thank you for giving me the opportunity to speak through an important media platform, the «Interior» magazine, about the achievements of the Contact Center Company and its aspirations to serve the Saudi market. I have a bachelor's degree in marketing from King Fahd University of Petroleum and Minerals and a range of specialized programs from universities and international organizations such as Harvard Business, University of Pennsylvania, and Northwestern University. When it comes to my career-wise I’ve graded in a number of companies, most important of which were General Electric, and STC, in which I have held several positions, to become the General Manager of the Customer Care Sector. A decision was subsequently made to appoint me CEO of the Contact Center Company. What are the most important services offered by the Contact Center Company? And what are its most important achievements? CCC offers a range of different services, most important of which are the Customer Experience Management through the available channels in line with the most recent international standards and contact center technologies. In addition to costs management, social media solutions and medical transcription services. As for the achievements, we at CCC are proud of the expansion of the company's operations over the past years to be on the map of the biggest and largest contact center companies in the Middle East. Today, we have the largest headquarters in Riyadh, with a total area of ​​11000 m2 which has a capacity for 4000 employees, staffed by children's nurseries, medical clinics, a large number of training rooms, entertainment rooms and main restaurants run by a five star hotel in Riyadh. We also have a major center in Jeddah with a capacity of 1000 employees, in addition to some of the centers that are managed at the client’s premises. Today, the company is managing the experiences of a number of distinguished clients such as Saudi Telecom, Riyadh Metro, First Bank, Samba Bank and Al Tayyar Group, In addition to singing contracts recently with Saudi Post and the Royal Commission for Jubail and Yanbu. Tell us about the key success factors of Contact Center Company. On the personal level; my absolute trust in Allah and His goodness, and the satisfaction of parents, are the most important factors of my success. At the corporate level, the secret of success is always in the presence of a team that works in a team spirit to overcome all obstacles, and continuously seeks to build a comfortable working environment that motivates employees to give more and reach excellence. The incentive programs that were launched by the company earlier have a great role in raising the level of stability and increase employee productivity and motivate them to serve customers appropriately. And there is no doubt that the company's Open Doors policy, which allows everyone to communicate despite their job titles, has had a significant impact on the success of the company. What are the future plans of the company and how closely do they correspond to the Kingdom’s 2030 Vision? As a Saudi company, CCC operates within a partnership system that links the public and private sectors to achieve the noble directions of our wise leadership, especially with regard to the 2030 vision of the Kingdom, which seeks to diversify sources of income and develop new economic resources and nationalize industries. To create job opportunities for Saudis by qualifying them to take leadership positions in the company. We have success stories for a large number of Saudi employees who have joined the company as Customer Experience Representatives, then reached the position of Regional Human Resources Manager, Training Manager or other positions. The company has signed a number of agreements with the Ministry of Labor and Human Resources Development Fund to motivate our Saudi employees Al Zahrani: We employed more than 4000 employees and employee Saudization rate exceeded 76%. to achieve career stability and build their own professional track, as more than 600 employees were trained in cooperation with the Fund. In addition, a pilot phase has been launched to support transport and children’s nurseries of the company's employees in cooperation with the Ministry of Labor, and a series of initiatives that will be launched later. In view of the company's award for the best environment for women, what do you think of the performance of Saudi women in your field of work? Saudi Women have an important role in the development of society based on cooperation and equality, under the leadership, support and trust of the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz, and Saudi Women has demonstrated strong presence by being a part of the Shura Council, Municipal Councils, and a number of large corporations. All this has made us keener to involve the female component in the company's projects and directions, especially that the field of Customer Experience Management is commensurate with the nature of women. The female component has proved its ability to innovate with high performance results that are comparable to our male centers and often excel. Today, we have a separate female center that is run by female staff with more than 1000 female employees, and we seek to expand the employment of women in the coming years. How do you evaluate the competition in the Saudi market in terms of customer service? Customer Experience Management is a modern global industry in its own. Today, in the Kingdom of Saudi Arabia, we are seeking to be the pioneers in this field in the region. The competition is healthy and is required in all business activities and industries. What is important for us as customer experience providers is providing the citizens with the fitting means as they are the important part of this process. This field, as in all fields, is not free of challenges and obstacles that we seek to overcome through partnership between the private and public sectors. The Customer Experience Management field suffers from the lack of concern of some corporations to nationalize this industry, as their centers are outsourced to companies outside of Saudi Arabia, depriving Saudi youth of significant job opportunities and contributing to reducing the level of services offered to the clients....

The Minister of Telecommunication and Information Technology visits CCC

Eng. Abdullah Al Sawah, Minister of Telecommunication and Information Technology, has visited CCC on Thursday, February 8, 2018, where he was welcomed by Dr. Abdullah Al Abdulqader – Chairman of STC’s Board, Dr. Khalid Al Bayari – CEO of STC, and Mr. Abdullah Al Zahrani – CEO of CCC. His Excellency was briefed on the company’s achievements and its advanced capabilities in the management and enrichment of the customer experiences and digital channels sector during a tour inside the company's centers. The Minister was briefed on the facilities that are built on international standards and CCC’s qualified and professional staff at almost 4000 employees. 25% of which are in the Female Center. Mr. Abdullah Al Zahrani welcomed the Minister and praised his visit to the company, which confirms the ministry's interest in supporting companies operating in the field of telecommunication and customer service. Mr. Abdullah Al Zahrani stressed that CCC is committed to strategic plans aimed at achieving the Kingdom's leadership in the areas of customer experience management and digital channels in line with the 2030 Vision of the Kingdom of Saudi Arabia and in view of the company's tremendous operational fundamentals....

Launched a digital center to serve Jawwy customers

In the presence of Mr. Marcos Goldar, Jawwy CEO, and Mr. Abdullah Alzahrani, CCC CEO, CCC management has launched a digital center to serve customers of Jawwy, an affiliate of STC Group. The digital center aims at providing numerous services and products through digital channels and social networking websites. It is worth mentioning that the project of Jawwy customer experience management has been assigned to CCC because of its good reputation and great expertise in the field....

Hazem Al Enazi Crowned CCC PlayStation Champion

The first CCC PlayStation Championship has been accomplished in Riyadh for the period between10 -14 December 2017 and the final result shown as follows: 1st Winner: Hazem Al-Enazi – Residential 2nd Winner : Faisal Al Rasheed - Residential 3rd Winner: Sultan Al Enazi - Mobility The Vice President of Human Resources, Mr. Ayman D. Al Shehri attended the final game and handed over the awards, medals and trophy to the winners. This activity is part of CCC plans for 2017-18 which aims to build an attractive environment that can motivates employees for innovation and excellence...

Contact Center Company Launches its New Brand Identity

The Contact Center Company has launched its new identity on Tuesday, April 11, 2017, in the presence of STC Senior Vice President of the Consumer Sector & CCC Chairman/ Mr. Cenk Serdar, a number of Deputy CEOs and representatives of STC Group, in a special ceremony held at the company's headquarters in Riyadh. Coming in a youthful fashion, the new identity reflects the company's strategies and future plans aiming to invest in the Saudi youth capacities of both genders in order to lead the field of customer experience management in the region and to make significant leaps in the field of call centers technology and to provide all the related services. Mr. Al Zahrani, CCC CEO expressed his happiness of this special occasion saying: "The launch of the new identity represents an extension of the companys success since its establishment, during which we have been keen to enhance the values through our commitment to provide our customers with the services in honesty and sincerity; we are ambitious to expand the company's business in a way that contributes in achieving the Royal Vision 2030 in the terms of localization/Saudization of sectors...

CCC Celebrates Eid Al Fitr with Children with Cancer

The Contact Center Company (CCC) participated in the celebration of Eid al-Fitr with children with cancer at King Fahad National Centre for Children's Cancer (KFNCCC) at Riyadh where CCC's employees distributed gifts for all in & out patients and draw smiles on their faces during the Eid. This initiative is a part of company's commitment to corporate social responsibility and encourage its employees to make positive social changes. KFNCCC's management expressed their appreciations and thanks for CCC's initiative which contributed greatly to drawing the smile on the faces of everyone in the center during the Eid, stressing the need to combined all efforts between private & public sectors to achieving the public interest....