Blogs


Ecommerce and CX

Tackling customer experience in physical stores seems t...


Transforming Customer Care Through Voice and Speech Analytics

Every time a customer makes an effort to rea...


The Importance of Omnichannel Support in Customer Experience

A lot of organizations today, without knowing, already provid...


Business Process Outsourcing: The Top 5 Benefits

  Businesses around the globe are always seeking ways to de...


How Chatbots can improve your customer experience

The world is going digital and so are your customers. Customer e...


Importance of Great Customer Experience in Healthcare

The health care industry till date remains arguably the most delicate se...


Why Customer Center Outsourcing Is the New Gold for Governmental Entities

Taking a look at the business world, it’s no news that calls Cente...

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CCC: The Masters of Customer Engagement

At CCC, we have mastered the art of custome...

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3 reasons you should consider outsourcing customer engagements

An excellent customer experience is a 3 dim...

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Customer Experience: Digital First

If your business serves a large number of c...

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Posted by CCC

Shifting the Marketing Agenda from Metrics to Mind-sets.

In the past few years, marketing has seen t...

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Posted by CCC

Optimizing Operations for Experience Excellence.

It is the age of the customer where every e...

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Posted by CCC

Creating a Customer-First Culture in Strategies.

Most organizations today acknowledge that t...