Contact Center Company

Contact Center Company (CCC) is a leading customer experience management company, headquartered in Riyadh, Saudi Arabia. We are currently present in two strategic locations across KSA, with a stronghold of 4000+ employees of both genders and are backed by a strong financial stability and a high Saudization rate.

Our differentiated innovation, agility, expertise and flawless execution enables us to deliver excellence in customer experiences and obtain high-performance results for our clients with every project we undertake.

Our spectrum of seamless solutions spans outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. We offer a variety of Solutions and Services that fit the business needs of different vertical markets with a strong services road-map that can go beyond customer expectations. We apply best-in-class practices to offer omni-channel operations to ensure that our outcomes for our clients are of the highest quality, scalability and productivity.


Our Background in Brief

CCC is a joint-venture entity between Saudi Telecom (STC), the 10th largest telecom company in the world serving over 160 million customers in 10 different markets and Aegis, a conglomerate customer experience management company, operating in 44 global locations for over 150 clients across diverse sectors. CCC stands as the industry forerunners as we leverage the domain experience of Aegis with strong local image of STC.

Vision

To be a leader in Customer Experience Management through excellence in execution and continuous innovation.

Mission

To create an environment for Empowered Employees, Satisfied Customers, and Maximize Value for Shareholders.

Values

Caring. Excellence. Agility. Passion. Commitment. One Family.

Why Choose CCC



CCC is a leading local customer experience management company with global best practices.

Dedicated to be the hub of customer care.

Creating a valuable partnership with our clients to meet their expectations.

Creating optimum job opportunities by building highly-trained and diverse workforces.

Providing advanced data analytics and business intelligence support.

Offering state-of-the-art infrastructures, facilities and digital resolutions.

Our Pedigree

STC logo

STC is the largest telecommunication services provider in the Middle East and North Africa. It is the leading operator within the Kingdom of Saudi Arabia, and its international presence extends to 10 countries.


The company is well-positioned to deliver growth to shareholders

  • Consistent history of success and delivering growth in key metrics.
  • Strong market position in KSA and an expanding presence in key regional growth markets in which STC can leverage its expertise in the sector.
  • Operating in growth markets – domestic regional trends driving adoption of mobile and broadband services.
  • Innovative solution delivery for customers across fixed, mobile and data products.
  • Strategic approach to costs – STC is leveraging its investment in NGN networks and international markets to create synergies that will reduce future OPEX.
  • Strong balance sheet and healthy cash flow - well placed to gain access to substantial levels of debt to fund future investments if needed.
AEGIS Logo

Aegis is a global business services provider of customer experience management comprising outsourcing, technology and digital business. It is committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels.


The company is well-positioned to deliver growth to shareholders

  • Expansive portfolios - the company has increased its portfolio of solutions to target a wide range of business transformation and customer interactions services.
  • Strong operations in 44 locations across 9 countries with 40,000+ employees.
  • Strong market position - It services over 150 clients, enhancing business experience for end user customers across verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.
  • Innovative solution delivery for clients with advanced technologies and sophisticated strategies.
  • Global acknowledgement for its thought leadership, aggressive growth strategy and domain expertise.

Leadership Team


Abdullah Al Zahrani - CEO

Abdullah Al Zahrani

Chief Executive Officer