Who we are
ccc was founded as a joint venture between Saudi-based stc, a world-class digital leader and the most valuable brand in the Middle East with Startek, a US-based global leader in customer experience management. Startek operates across 46 locations in 13 countries, with over 40,000 employees that manage almost half a billion customer interactions every year for over 150 clients in different industries.More Details
We employ state-of-the-art digital technology to identify and resolve challenges with our customers.
The pandemic placed unique demands upon cccbusinessses. As remote work became a necessity, ccc was well prepared to make the switch.
The modern digital economy requires a continuous connection to cyberspace to access many different forms of data, often of a sensitive nature.
Consistent and ongoing focus on excellence is the fundamental ethos ccc is focused on.
As businesses grow and the services, they provide become more complex it is increasingly important that knowledge management is organised and efficient.
ccc was founded with the global expertise, experience and pedigree of Startek, which operates in over 13 countries worldwide covering North and South America, Australasia, Europe and Asia.
ccc is the first and only customer experience company in the Kingdom to have two strategic operational centers in two different cities.
The key to tapping into local and regional markets is to understand the nuances of each area.
The digital economy is not restricted to national or cultural boundaries. As such to be successful businesses must embrace a global perspective.
Our collaboration with Startek has enabled us to learn from and comply with COPC – the highest international standards for the customer experience industry.
This has been made possible by the foundations built by the expertise of our shareholders stc and Startek. As a joint venture between stc Group and Startek, this pedigree blends local insights with global standards.
ccc has built a reputation for delivering industry leading solutions to businesses in addition to ensuring a fair, responsible and welcoming work environment for employees. This success has been recognized within the industry with a host of prestigious awards. These include:
Policymakers are today faced with a multitude of pressing demands from climate change, the wider global economy to migrating populations and so much more.More Details
Healthcare has never been more important than it is today. As such the sector continues to enjoy sustained growth.More Details
Retail has undergone a revolution in the way the sector interacts, attracts and retains consumer interest in recent years.More Details
The E-Commerce sector has enjoyed powerful growth as consumers and other industries increasingly shift towards online based transactions.More Details
The move to digital is having a profound impact on all industries and the banking and financial services is no exception.More Details
Travel and hospitality
Customers are highly sensitive to the level and quality of service they receive at every touch point on their travel and hospitality.More Details
Energy and utilities
Even well-established industries such as Energy and Utilities have been impacted by the role of digital technology.More Details
The pace of growth within the telecoms sector has been rapid in recent years with many new pathways for growth now open.More Details
The Technology sector evolves so quickly and in so many different directions that it can become difficult to keep track of the newest trends.More Details
Find out how ccc is making the headlines across Saudi Arabia and the winder region with our latest announcements, press releases and more.Check Our News
May 10th, 2021
“We leveraged Avaya technology to successfully shift thousands of contact center agents to remote environments while still handling over 200,000...View more
March 25th, 2021
In conclusion of the Turbo Program our colleague / Rami Awwadh Alsaadi, won the mega prize (Mazda 2020) while the other nominated employees were rewarded...View more
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